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Current shipping costs are £3.99 for products to UK addresses (Royal Mail 24 Service). Shipping times are estimated as 2-3 days.

Shipping is free on orders over £25.

Shipping to the US is available and will be calculated at the checkout.

Shipping to the US is available and will be calculated at the checkout.

We hope you’ll be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of receipt of goods, provided they are in their original, unopened and unused condition.

Your goods must be unused and complete with a copy of the original dispatch note. Used goods cannot be exchanged or refunded under any circumstances unless they are safely returned to us and then deemed unopened, unused condition or faulty by the Ruffians Returns Team.

You are responsible for the postage and packaging of your order, should you decide to return it. We suggest you use a registered post to return it to Ruffians. Please return your items to:

Ruffians, c/o Rocket Fulfilment, Unit 10 Peartree Business Centre, South Road, Harlow, Essex, CM20 2BD.

If you believe your order has been lost please email us quoting your order number from your order confirmation email.

You can email us at and one of our customer service team will reply as soon as possible and certainly within 24 working hours.

Need some help? Get in touch!

We're a small team and sometimes it takes a little longer to reply but we'll get back to you as quickly as possible.

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