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Shipping & Returns

WHAT ARE RUFFIANS’ SHIPPING COSTS AND DELIVERY TIMES?

Current shipping costs are £3.75 for products to UK addresses (Royal Mail 24 Service). Shipping times are estimated as 2-3 days.

WHICH PRODUCTS CAN’T YOU SHIP ABROAD?

We do not ship our products internationally.

IF I ORDER ONLINE, CAN I RETURN MY ORDER?

We hope you’ll be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of receipt of goods, provided they are in their original, unopened and unused condition.

HOW DO I RETURN MY ORDER?

Your goods must be unused and complete with a copy of the original dispatch note. Used goods cannot be exchanged or refunded under any circumstances unless they are safely returned to us and then deemed unopened, unused condition or faulty by the Ruffians Returns Team. You are responsible for the postage and packaging of your order, should you decide to return it. We suggest you use registered post to return it to Ruffians. Please return your items to: Ruffians Returns, Arch 3 King James Court, London, SE1 0DH, United Kingdom. Refunds are credited to the original form of payment.

I THINK MY ORDER HAS BEEN LOST, WHAT SHOULD I DO?

If you believe your order has been lost please email us quoting your order number from your order confirmation email.

WILL RUFFIANS SHARE MY DETAILS WITH ANYONE ELSE?

We respect your right to privacy. Ruffians will not sell or share your name or personal information.

HOW DO I CONTACT RUFFIANS?

You can email us at orders@ruffians.co.uk and one of our customer service team will reply as soon as possible and certainly within 24 working hours.

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